Frequently asked questions

No. Your subscription price (monthly or annually) is the final price you pay, no hidden fees or extra costs.

Yes! Any time you are not satisfied our services you may cancel your subscription, no questions asked. You can cancel by simply sending us an e-mail and it will be taken care of.

We promise a turnaround time of 24-48 hours with our Starter subscription and a 24-36 hours delivery time with our Active and Active Plus subscriptions. But ofcourse we strive to deliver your design projects as soon as possible. If a design project is very complex we will contact you to talk about details of the adjusted turnaround time.

Any and every design we deliver to you is owned by you. If we use stock photography in a design, the license of the stock photography will be extended to you. If you decide to provide us with materials such as logos or photography, we assume these materials are licensed and owned by you. If any unlicensed materials are provided, we cannot be held liable for the rights of the design.

You can request unlimited designs per month, with every subscription. When a task is completed and delivered, you are ready to request another design! 

In the unfortunate case of inactivity, a subscription will not be refunded. A refund due to inactivity will only be rewarded inside the trial period.

The forms of accepted payment are verified credit cards and PayPal.

Do you have any other questions? Feel free to contact us.